Suggestion raised at first ‘rules-free and warm-hearted’ closed-door dialogue session under new format to boost Legco, executive ties
3-MIN READ3-MIN ListenMatthew ChengPublished: 2:28pm, 28 Jul 2026Hong Kong authorities should revamp their public inquiry hotline to better handle residents’ complaints by learning from Beijing’s model, lawmakers have told the chief executive at the first “rules-free and warm-hearted” closed-door dialogue session.
Sixty-seven lawmakers took part in the 1½-hour, closed-door meeting at Legco on Tuesday, with 15 of them speaking to Lee.
Legco president Starry Lee Wai-king cited Beijing’s 12345 Citizen Hotline Service Centre, a one-stop platform for handling public complaints, and said Hong Kong’s 1823 public inquiry and complaint hotline could be improved upon by learning from the model.
“Lawmakers proposed visiting the 1823 centre in Hong Kong and studying how to improve it to better serve the residents,” she said.
