Online posts by the Mandopop star, who was earlier featured in the airline’s promotional campaign, trigger backlash against carrier
2-MIN READ2-MIN ListenLam Ka-singPublished: 4:03pm, 27 Jun 2026Updated: 4:08pm, 27 Jun 2026Hong Kong flag carrier Cathay Pacific Airways has apologised to actor and singer Wu Chun after the star, who was featured in its recent promotional campaign, vented his frustration online at the airline’s failure to find his missing luggage despite his “countless” phone calls over three days.
The incident sparked a public outcry against the airline, reportedly prompting the company to apologise and take immediate action to track down his luggage.
“Cathay Pacific sincerely apologises for the baggage delay caused by the connecting flight and subsequent transfer arrangements, and for any inconvenience this may have caused to a customer,” the airline said in a reply to the South China Morning Post.
Wu posted a video on Thursday afternoon in France via social media platform Weibo, expressing his anger and describing the incident. The baggage was eventually found.
“I waited in Paris for three days and had no answer, so I decided to post this video. I am sorry,” Wu said.
