Long lines at the California Department of Motor Vehicle offices could soon be a thing of the past.
Gov. Gavin Newsom announced this week that a new in-office QR code check-in system is coming to DMV field offices statewide, designed to dramatically cut customer wait times, reduce congestion inside offices and deliver more consistent service.
“A new QR code check-in process is rolling out across DMV offices, cutting wait times and improving efficiency,” Newsom said in a statement. “It’s about security and service — protecting Californians while making their everyday interactions with government faster and easier.”
The technology allows visitors to scan a QR code at the entrance upon arrival, instantly join a virtual queue, and receive notifications on their phone when it’s their turn at the counter, eliminating the need to take a number or stand in a physical check-in line.
The move builds on the DMV’s Virtual Intake Process (VIP) and complements the online self-check-in option launched in 2021. Those unable to use the QR code can still check in at the information desk.
Current in-office wait times for walk-ins without appointments often average around 30 minutes or more, with busier offices in the Los Angeles area and Bay Area frequently seeing longer delays during peak hours, according to the DMV website.
The QR code check-in technology is newly installed and actively launching now. Combined with additional DMV modernization efforts — including expanded online services and protections against identity fraud — the changes aim to make visits to any of the state’s roughly 214 office locations noticeably quicker and less painful.
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