Faulty machines offered full rebates to customers who tapped their Octopus cards, rather than charge them HK$2 or 20 per cent of trips above HK$10
2-MIN READ2-MIN ListenEdith LinPublished: 12:00pm, 4 Apr 2026The Hong Kong government has demanded that the city’s largest franchised bus operator investigate the malfunctioning of its fare rebate machines, which provided free trips to passengers on the day a revised HK$2 (26 US cents) transport subsidy scheme was implemented.
The government told the South China Morning Post on Saturday that KMB would be responsible for paying the additional rebates that it accidentally provided to eligible passengers and other residents during the system malfunction on Friday - the day the revised scheme came into effect.
“The Transport Department has ordered KMB to investigate the matter immediately and verify the operation of all fare rebate machines to avoid similar future incidents. It must also provide a comprehensive report shortly,” a spokesman said.
“KMB promised that no losses would be incurred by the government, passengers under the fare concession scheme, or the public.”
The spokesman stressed that KMB, as a public transport operator, should fix its system as soon as possible.
KMB’s rebate machines are used to return the fare difference for short journeys on designated long-haul routes. Passengers are required to pay the full fare on the bus and claim a rebate at the machines at bus stops.
