Video Cracker Barrel lover 'super excited' after restaurant remodels suspended Rachel Love, a 38-year-old Tennessee woman whose viral video of Cracker Barrel's changes sparked outrage, told Fox News Digital that she's "super excited" for the restaurant chain's future now that the remodels have been suspended.
Cracker Barrel Old Country Store has built its reputation on serving Southern comfort food and nostalgic favorites, which may explain why some discontinued menu items continue to spark passionate reactions from loyal customers.
From black-eyed peas and fried haddock to red-eye gravy and fried chicken livers, fans have taken to social media and online forums over the years to call for the return of beloved classics.
One breakfast favorite that still has customers talking is the Sunrise Sampler, a platter that combined eggs, grits, fried apples, hash brown casserole, sausage, bacon, country ham and biscuits with gravy.
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"I noticed a while back that Cracker Barrel removed the GOAT of all breakfasts, the Sunrise Sampler, from the menu," Josh Cooper, owner of Cooper's Next Level BBQ in Tallahassee, Florida, told Fox News Digital. "You used to get a little bit of everything without breaking the bank."
Cooper said recreating the same meal today requires ordering each item separately, driving up the cost.
"Now in order to get that same teaser touch from the Sunrise Sampler, you have to order it all à la carte, which costs around $25 for the same great meal," he said. "Blasphemy!"
Fox News Digital reached out to Cracker Barrel for comment.
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While menu changes are often driven by rising ingredient costs or operational challenges, Cooper said restaurants should recognize the emotional attachment customers have to longtime favorites.
"The reality is that nostalgia matters and when you remove popular items without controlling the narrative or managing customers' expectations, you are bound to have upset patrons," he said.
Cracker Barrel should know that "nostalgia matters" and removing certain popular menu items can upset loyal customers, a business owner told Fox News Digital. (Jeffrey Greenberg/Universal Images Group via Getty Images)
"Whether it's due to rising food costs, kitchen timing or any other reason, it's important to communicate with the people who put you on the map in the first place. Communication matters."
Cracker Barrel faced backlash last summer over efforts to modernize its image, including a short-lived logo redesign and restaurant makeover. Last week, the company announced that CEO Julie Masino would step down.
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Rachel Love, a self-described Cracker Barrel enthusiast from Tennessee, said black-eyed peas are a side dish that she hopes will make a return.
"I absolutely loved the black-eyed peas, and I'm so glad they're getting some attention," Love told Fox News Digital. "They were one of my favorite sides and always felt like such a classic part of the Cracker Barrel experience."
Black-eyed peas are another popular side dish that Cracker Barrel customers hope will return. (iStock)
She also hopes the chain will revive its baked apple dumpling, which she described as "the perfect comfort dessert" that matched the restaurant's nostalgic atmosphere.
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The appeal goes beyond any single dish, Love said.
"People aren't just asking for old menu items — they're asking for the comfort and nostalgia that came with them," she said.
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"Sometimes bringing back one classic dish means more to loyal customers than introducing several new ones."
Peter Burke is a lifestyle editor with Fox News Digital. He covers various lifestyle topics, with an emphasis on food and drink.
